Client Director

We’re looking for an experienced Client Director who’s ready to dive right into a fast-growing start-up environment. Our ideal Client Communications Manager has in-depth knowledge of executing digital marketing campaigns, with a strong background in Account Management and Client Relations. You will work alongside the management team to strategize client expansion, build client relationships, and lead communication with Key Accounts based across the globe.

OBJECTIVES OF THE ROLE

• Establish customer segmentation frameworks by working with the Analytics team to build a regular reporting and communication cadence with clients

• Build and maintain lasting relationships with clients and partners by understanding their objectives and needs, and anticipating them in advance

• Be a key player in the development of our internal growth strategy, recommending initiatives based on revenue impact with an eye for quick wins. You’ll initiate resourcing conversations to ensure the Client Manager function is set up to succeed (and expand as growth goals are achieved)

RESPONSIBILITIES

• Report on campaign results and take ownership of client communication

• Analyse data, trends and client performance

• Develop strategic pitches and consultative presentations

• Collaborate with our internal Analytics team to understand our clients’ objectives in order to deliver advertising and business solutions, excellent service, and translate data to help our customers achieve their business goals,

SKILLS AND QUALIFICATIONS

• 2-4 years experience in Digital Marketing

• Deep knowledge of analysing campaign ROAS and other key measurements

• Strong analytical skills that include the ability to translate data into a story

• Ability to demonstrate relationship management competencies including communication, project management and interpersonal skills

• High level of empathy and ability to anticipate needs from your team members

• Excellent writing and presentation skills

• Experience in a fast-growing environment with exceptional organizational and multitasking skills

• Strong entrepreneurial spirit - ROAS Media is in its hyper-growth stage which means everything moves at an exceptionally fast pace. As we’re rapidly expanding, you will be given significant responsibility and autonomy to innovate and develop processes and/or programs that optimize company expansion while developing your own personal and professional growth.