Customer Service Representative

Join the Modivcare program as an Inbound Customer Service Representative! You will assist members with non-emergency medical transportation needs, ensuring that they are able to get to their medical appointments on time. This is a fantastic opportunity for individuals with a caring, friendly, and empathetic personality who enjoy problem-solving and helping others.

Key Responsibilities:

• Assist Members: Answer inbound calls, assist members with transportation requests, and resolve issues with previous appointments.

• Manage Transportation Recovery: Work with members to resolve transportation failures and ensure that necessary trips are rescheduled.

• Provide Benefits Information: Help members understand transportation benefits eligibility and navigate related inquiries.

• Problem-Solving: Handle calls with patience and professionalism, even in challenging situations where members may express distress or impatience.

• System Navigation: Utilize multiple client systems to ensure accurate processing of transportation requests using function keys.

Qualifications:

• Personality Fit: Must have a friendly, caring, and empathetic attitude. This role requires the ability to work well under pressure and manage stressful calls effectively.

• Computer Skills: Proficiency with computers, including basic systems navigation. Familiarity with using function keys is recommended (training will be provided).

• Communication: Excellent verbal and written communication skills, with a focus on providing clear and empathetic support.

• Background Check & Drug Screening: A drug screen and background check are required before starting. The cost of the background check and drug screening is $75, paid directly to the vendor.

• Tech Requirements:

  • Must meet system and equipment requirements, including having 12GB of RAM, a minimum 40GB of hard drive space, and a dual-monitor setup.

  • Internet connection must be hard-wired with a minimum of 30 mbps download speed and 10 mbps upload speed.

Training & Certification:

• Class Start Date: Tuesday, May 27th

• Class Times: Two 4-hour class sessions are available:

  • 9:00 a.m. - 1:00 p.m. ET

  • 3:00 p.m. - 7:00 p.m. ET

• Certification Phase: Live Call-Taking (Start earning revenue after certification completion).

Program Highlights:

• High Availability of Hours: 25% of all intervals are available on Mondays, with opportunities to work 15+ hours per week.

• Quick Earning Potential: Once training is completed, you'll be able to start earning quickly.

• Great Support: Modivcare provides robust support resources, including training and access to expert assistance when needed.

Additional Information:

• System and Equipment Requirements: Must meet specific technical requirements (e.g., dual monitors, operating system compatibility).

• Drug Screen & Background Check: A $75 fee applies for the background check and drug screen, which must be completed prior to class.