‍Sales Consultant - Immediate Start Required (Remote, Ghana)

PLEASE READ THE FULL JD BEFORE APPLYING. INCOMPLETE APPLICATIONS WILL AUTOMATICALLY BE DISQUALIFIED.

About the Opportunity

Our client is a rapidly expanding e-commerce and logistics business, known for providing seamless courier and delivery services across Kenya. As they continue to grow, they are looking to expand their operations team with a Sales Consultant. The role requires someone tech-savvy, customer-obsessed, and able to work independently in a fast-paced, remote setup.

The role is fully remote but based in Ghana, and candidates must be available to start immediately.

Application Process & Qualifying Questions

To apply, please submit your CV along with a short covering letter answering the five qualifying questions below. Incomplete applications will not be reviewed:

1. Are you based in Kenya and available to start immediately?

2. Do you have experience working in sales, customer service, or telesales? If yes, please describe briefly.
3. What equipment do you currently have to support remote work (laptop, internet connection, noise-cancelling headphones)?
4. Can you describe a time you successfully persuaded a customer or client to make a purchase?
5. What are your current salary expectations and notice period/availability?

Key Responsibilities

• Engage with customers via phone and chat to understand their needs and offer product recommendations.
• Convert inquiries into confirmed orders using company-provided insights and data.

• Build rapport with customers and encourage repeat business.

• Meet or exceed sales KPIs, including confirmed orders, upsell/cross-sell rates, and revenue targets.

• Participate in team discussions and suggest improvements to boost customer satisfaction and performance.

Ideal Candidate Profile

• Previous experience in sales, customer service, or a call centre environment (advantageous, not essential).

• Excellent communication skills (written and verbal).

• Confident using digital tools and customer engagement platforms.

• A proactive and positive attitude with a willingness to learn.

• Access to a working laptop, computer mouse, stable internet, and noise-cancelling headphones.

• Self-disciplined, reliable, and able to follow company procedures.

• Passionate about helping customers and creating a great user experience.

On Offer

• Competitive salary based on experience.

• Performance-related bonuses and incentives.

• Complete training and onboarding provided.

• A collaborative, remote-first work environment with room for growth.