Job Openings Level 1 Field Tech

About the job Level 1 Field Tech

Our client is a rapidly growing IT Managed Service Provider located in Seattle, WA. They provide outsourced IT services to clients in the Seattle area, including industries such as Healthcare, Legal, Financial, Manufacturing, and many more. They are very fast-paced and this position requires quick thinking and a "can-do" attitude.

They are looking for an eager, hungry, fast-paced, and motivated individual for a full-time salaried employee who is willing to work hard and be a team player. In this help desk opportunity, the ideal candidate will be responsible for providing Windows-based technical support to end-users on a variety of issues under the guidance of senior engineers, as well as work towards maintaining and administering client IT environment networks, servers, and cloud. Most technical support will be either from our office or on-site at client locations in the Chicago area.

Responsibilities:

  • Provide remote and field technical support to our clients
  • Deploy computers and peripherals (computers, monitors, printers, etc.)
    Install software packages on PCs and Laptops
    Troubleshoot software applications
    Manage document library and inventory of assets
  • Provide excellent customer service skills

Required Experience and Skills:

  • A+, MCSA, MCSE, CCNA/CCNP certifications or equivalent work experience
  • 2+ years of work experience at a corporate or MSP setting for Level 1
  • 5+ years of work experience at a corporate or MSP setting for Level 2
  • A College degree in Computer Science is preferred or equivalent work experience.
  • Must have excellent knowledge of Microsoft Office applications and be able to support them.

You will learn an immense number of things at our company. The background will be checked. Professional working environment

Job Type: Full-time

Schedule:

  • 8-hour shift

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location + fieldwork schedule