Outbound Advisor

We are seeking people who are passionate about helping others, thrive in a fast-paced environment, and can communicate effectively with empathy and professionalism at all times.

The Outbound Student Advisor engages prospective students through outbound outreach efforts and guides them through the enrollment process for our career-focused medical training programs. You'll be expected to act as a trusted advisor, understanding each prospective student's career goals and aligning them with the right programmatic path.

Key Responsibilities:

• Conduct high-volume outbound calls, texts, emails, website forms, and chat in a prompt, courteous, and professional manner to engage and enroll prospective students and respond to inquiries in a timely manner.
• Guide students through the admissions process, from initial interest to enrollment, using a consultative, personal, and ethical approach.
• Clearly communicate program features, career possibilities, tuition information, and enrollment steps. Manage any follow-up conversations necessary.
• Maintain accurate, real-time documentation of all interactions in the CRM system.
• Collaborate closely with student services, marketing, and third-party to ensure a seamless customer experience.
• Meet or exceed individual enrollment and outreach targets while maintaining student satisfaction and compliance standards.
• Continuously develop knowledge of program offerings and industry trends in healthcare and allied health professions.

Professional Conduct:

As a representative of our institution, the Outbound Student Advisor is expected to uphold the highest standards of professionalism, including:

• Respectful, honest, and ethical communication at all times.
• Commitment to protecting student privacy and handling information with discretion.
• Fostering a supportive and encouraging experience for every prospective student.

Core Competencies:

To succeed in this role, Advisor should exhibit competency in the following key areas:

• Communication: Offering clear, honest, and transparent communication reflects personal and organizational integrity. We do what we say we'll do.
• Time Management: Meeting commitments and being punctual shows reliability and accountability, which are key aspects of integrity.
• Owner Mindset: Taking initiative, being proactive, and treating the business as your own reflects energy and drive.
• Solution Mindset: Actively overcoming obstacles with curiosity, determination, and creativity with energy and vitality.
• Customer Focus: Understanding and meeting customer needs with empathy and effectiveness.
• Team Collaboration: Being considerate and cooperative with teammates reflecting empathy and emotional intelligence.
• Resilience: Taking the initiative to adapt to evolving industry conditions, departmental processes, and customer expectations, with a self-assured steadiness to meet demands.
• Product Knowledge: Taking initiative to develop an excellent and ongoing understanding of programs and products.

Required:

• 1+ years of outbound sales, customer service, or call center experience.
• Strong verbal and written communication skills with a professional and empathetic phone manner.
• Proven ability to meet or exceed sales targets.
• Experience using CRM systems (e.g., Salesforce, HubSpot) and basic office software (Microsoft Office, Google Suite, etc.)
• High school diploma or equivalent.
• Writing sample (for student-facing emails).

What We Offer:

• $17/hr + commission.
• Comprehensive health, dental, and vision insurance.
• Generous PTO policy
• Growth opportunities!