RQ08558 - Technology Architect - Senior

Deliverable: Planning and deployment of SMART IT.

Key Responsibilities:

1. Architectural Design:

Developing a comprehensive architectural design that integrates SMART IT with the BMC Helix ITSM environment, ensuring seamless functionality and performance.

2. Implementation Planning:

Creating a detailed plan for the deployment of SMART IT, including timelines, resource allocation, and risk management strategies.

3. Customization and Configuration:

Tailoring SMART IT to meet the specific needs of the organization, including custom workflows, forms, and dashboards.

4. Data Migration:

Ensuring the accurate and secure migration of data to the new SMART IT-enabled environment.

5. User Training and Change Management:

Providing comprehensive training for end-users and administrators to ensure smooth adoption and effective use of SMART IT.

6. Testing and Validation:

Conducting thorough testing to validate the functionality and performance of SMART IT in the new environment.

7. Post-Implementation Support:

Establishing ongoing support and optimization processes to ensure the continued success and improvement of the SMART IT implementation.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. BMC Helix ITSM Experience - 20%

Parameters:

• Examples of previous work experience.

2. BMC Helix ITSM SMART IT Implementation Experience - 30%

Parameters:

• Examples of previous work experience.

3. BMC Helix ITSM Development Experience - 20%

Parameters:

• Examples of previous work experience.

Must Haves:

Developing a comprehensive architectural design that integrates SMART IT with the BMC Helix ITSM environment, ensuring seamless functionality and performance.

Experience with implementation in a large/complex environment.