Role Summary

We are working on behalf of our client to find an organised and friendly Reception / Office Administrator to join our busy plumbing office. This is a key front-of-house role, managing the day-to-day reception function while also supporting office administration and accurate data entry. The successful candidate will be confident handling a high volume of calls and will provide a professional, helpful service to both customers and suppliers.

Key Responsibilities

Reception & Customer Service

• Answer and route incoming calls in a professional and efficient manner
• Welcome visitors and manage reception duties
• Take accurate messages and ensure timely follow-up
• Provide general information and support to customers and suppliers

Office Administration & Data Entry

• Maintain accurate records and enter data using internal systems/spreadsheets
• Support the team with general admin tasks (filing, scanning, documentation, email correspondence)
• Assist with ordering office supplies and liaising with suppliers
• Help manage incoming and outgoing post and deliveries

Skills & Experience Required

• Previous experience in a busy reception or office administration role
• Strong telephone manner with experience dealing with suppliers and customers/clients
• Excellent organisational skills and attention to detail
• Comfortable with data entry and working with MS Office (Word, Excel, Outlook)
• Ability to multitask, prioritise, and remain calm under pressure
• A team player with a professional and positive attitude.