Knowledge Solutions Analyst

 Job Description:

Job Title: Knowledge Solutions Analyst

Location : London

About the organisation:


In addition to traditional knowledge management services to support legal client work, the knowledge team  also work across the whole firm to deliver a range of legal technical, business operational, process improvement, product development, pricing, and legal systems projects.

Our Knowledge Management team offers a great opportunity to learn and develop a legal career In law, legal operations or knowledge management. You will work in a fast paced and challenging role as part of a global knowledge team, based in a leading law firm.

Job Description:

  • This role forms part of the global knowledge management team and involves working across global jurisdictions to support the legal practice teams in the delivery of client services.
  • The role will focus on providing legal tools which support efficient and effective legal operations. These may be a combination of process workflows, matter maps, automation, client portals and knowledge databases. The role will be responsible for translating the firms' legal operational needs into fit for purpose pragmatic solutions.
  • Using Contract Express to automate documents which aligns to house style
  • Configuration of client portals, which meet client needs and provide an effective user experience, using HighQ
  • Efficiency projects to improve legal service delivery including testing and trialling new products and process mapping

The successful candidate will ideally have:

  • Good IT skills and keen interest in the use of technology in a law firm setting
  • Experience of dealing with a stakeholders, suppliers, lawyers and business services professionals of all levels
  • Delivering presentations and workshops to stakeholders and practice teams
  • Desirable experience of using legal tech solutions such as HighQ, Contract Express and similar platforms
  • Experience of design, mapping and documenting processes and implementing solutions to meet problems or challenges in professional services useful but not essential
  • User centric approach to services and commercial awareness
  • Able to represent the team and the firm professionally and positively both internally and externally

  Required Skills:

Professional Services Steps Development Financial Institutions Support Offers Process Improvement Templates User Experience Service Delivery Reliability Forms Workshops Product Development Automation Databases Presentations Suppliers Testing Leadership Design Business Training Management