Governance Training Manager
Job Description:
About the role
You will be part of the Global Operations team, working within Business Solutions. Primarily, you will be tasked with developing and delivering systems training initiatives for the Governance Services, to ensure that the teams have the technical knowledge and training for them to leverage our systems as part of delivering services to our clients. You will play a key part in enhancing the competencies of our employees. You will support the team by providing up-to-date training on operational change, process improvements and IT initiatives, to enable the team to focus on delivering system and operational solutions to the business.
- Take responsibility for the management of systems training, dovetailing this with the Policies and Procedures, where required
- Design and create, in collaboration with the technical and business teams, all relevant training materials and course programmes necessary to deliver system learning effectively to our users.
- Design and create system-guidance notes to be used alongside and complementary to the training materials
- Plan, organise and deliver training within the group and to other parties externally as may be appropriate from time to time (eg, consultants)
- Manage the internal libraries + training materials and system-guidance documentation, keeping these resources current at all times, and communicating changes to those libraries practically and effectively throughout the business
- Engage with the employees and with the business leaders in order to identify training needs and to plan suitable means of addressing these needs
- Assess the effectiveness of training programmes and training delivery. Support system upgrades and related testing
- Communicating regularly with the formal project and change management team within the Group
- Assist and contribute towards the continuous improvement of policies and procedures, ensuring appropriate integration with technology, e.g. workflows
- Identify areas for process improvements and support the design and implementation of these changes
About you
Ability to work under own initiative to manage and deliver training programmes to a high standard, drawing on a sound knowledge of the global trust and corporate services industry. It is essential for the role holder to be able to demonstrate a good understanding of technology related solutions. Knowledge of specialist industry software, especially Viewpoint, is preferred as this will form the basis of much of the system training requirements. Good people skills are required, to be able to manage the varying levels of expertise and learning styles to be found across the group (as with any organisation spanning multiple jurisdictions and staff experience). Demonstrate a flexible and pro-active approach to problem solving both in an individual capacity and as part of a team. Must be able to demonstrate initiative, be proactive, have a positive outlook and well-organised with good personal management skills and with a proven record of taking ownership of tasks and responsibility for ensuring completion. Good verbal and written communication skills are essential, together with the ability to build relationships, working as part of a global team to achieve a common goal. This role requires:
- Proven ability to manage and deliver training
- 5+ years experience within the trust and corporate services industry
- Demonstrable IT experience with industry applications and development
- Educated to degree level and/or a relevant professional qualification
Required Skills:
Communication Skills Drawing Ownership Change Management Continuous Improvement Problem Solving Integration Materials Documentation Software Testing Design Business Communication Training Management