Job Openings Incident manager

About the job Incident manager

Job role : Incident Manager

Experience : 7+years

Job Role and Reponsibilities:

  • Demonstrate technical knowledge pertaining to two or more technology areas.
  • Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains.
  • Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
  • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
  • Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment.
  • Understanding of foundational IT technical issues and relationships
  • Sensitivity and urgency in dealing with line of business outages.
  • Ability to influence and lead technical conversations with various infrastructure support groups.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills
  • Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
  • Supervisory skills and the ability to leverage support from other parts of the organization
  • Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.