Product Manager

ROLE SUMMARY:

Our client is in the middle of a major payments modernization journey, and our Product Managers bring a strong product mindset and a go-getter attitude in leading our payments products. In this role, the Product Manager will own the end-to-end strategy, roadmap, and performance of our payment services. The Product Manager focuses on building and enhancing secure, reliable, and customer-centric solutions while ensuring compliance with Payments Canada regulations. They work closely with internal teams, vendors, and financial institution clients to translate business needs into impactful product outcomes. Product Managers who are curious, adaptable, and eager to learn and bring experience in payments or financial services will thrive.

KEY RESPONSIBILITIES

Product Strategy & Development:

Develop and clearly communicate the product vision and strategy to key internal and external stakeholders.

Define and prioritize features, enhancements, and new offerings based on customer needs, regulatory changes, and market trends.

Ensure that the product strategy aligns with our client's broader payments modernization initiatives and compliance standards.

Monitor payment services P&L closely and define pricing strategy.

Compliance & Risk Management:

Ensure payment services comply with Payments Canada rules and regulatory requirements and internal policies.

Partner with compliance, legal, and risk management teams to identify, assess, and mitigate risks associated with payment products.

Product Roadmap & Lifecycle Management:

Build and maintain a product roadmap for payment services, including release scope and prioritization.

Manage the full product lifecycle from concept through launch, adoption and ongoing optimization.

Collaborate with technology teams and external vendors to deliver updates, fixes, and new capabilities on time.

Market Analysis & Pricing:

Conduct market research to understand customer needs, industry trends, and emerging opportunities in various payments areas.

Develop business cases and pricing strategies for new and existing payment services.

Operational Efficiency:

Work with operations and IT to optimize payments processing, ensuring transactions are accurate, timely and efficient.

Identify automation and process improvements opportunities to enhance efficiency, reduce errors, and improve user experience.

Stakeholder Management:

Act as the point of contact for internal stakeholders on the assigned payment product matters.

Provide regular updates on product performance, roadmap progress, key risks, and compliance status.

Reporting & Analytics:

Define KPIs and success metrics for the payments product.

Use data and reporting tools to monitor performance, identify trends, and uncover opportunities for improvement.

Turn insights into clear recommendations and action plans.

KEY SKILLS AND EXPERIENCE REQUIREMENTS

Education:

Bachelor's degree in Business, Finance, Computer Science, or a related field or equivalent practical experience).

Experience:

Minimum of 5 to 7 years of product management experience in payments, financial services, or adjacent B2B/B2B2C products.

Proven track record of developing product strategies, delivering roadmaps, and managing products through their lifecycle.

Experience working with cross-functional teams (e.g. technology, operations, risk, compliance, vendors).

Strong understanding of payment systems, integration patterns, and security considerations.

Experience with data-driven decision-making, including financial analysis, budgeting, and forecasting.

Experience managing payments products or payment rails.

Experience working with financial institutions, credit unions, or payments service providers.

Skills:

Knowledge of payments Canada rules, ISO 20022, and related payments standards.

Excellent communication and stakeholder management skills.

Analytical skills with experience in financial analysis, budgeting, and forecasting.

Ability to manage multiple priorities and deliver in a fast-paced, evolving environment.