Sr. Project Manager

ROLE SUMMARY:

The Senior Project Manager (Senior PM) will lead complex, multi-stakeholder technology projects with a focus on payments, infrastructure, Azure cloud services, and application development/integration. The Senior PM will be responsible for end-to-end project delivery, vendor and stakeholder management, risk mitigation, and ensuring projects are delivered on time and within budget in a dynamic, high-demand environment.

KEY RESPONSIBILITIES

• Manage large-scale, complex technology projects from initiation through closure, balancing scope, schedule, budget, and quality.
• Lead cross-functional teams including internal resources, external vendors, and business stakeholders.
• Develop detailed project plans, timelines, resource allocations, and budgets.
• Oversee infrastructure and cloud-related initiatives (especially Azure), as well as applications development, integration, and deployment projects.
• Manage vendor relationships, contracts, and performance to ensure delivery of agreed outcomes.
• Manage projects delivered by external vendors using agile methodologies, ensuring alignment to internal standards, clear scope definition, and effective vendor oversight.
• Identify, assess, and mitigate project risks and issues proactively.
• Prepare and deliver high-quality project status reports and executive-level communications tailored to diverse audiences.
• Facilitate project governance processes, including steering committees and stakeholder meetings.
• Collaborate with technical leads, architects, and operational teams to ensure alignment between business requirements and technical solutions.
• Drive continuous improvement in project management methodologies, tools, and best practices.
• Operate effectively in a fast-paced environment with shifting priorities and competing demands.
• Execute projects effectively in hybrid delivery environments, blending agile and traditional approaches to meet project and organizational needs.

KEY SKILLS AND EXPERIENCE REQUIREMENTS

• Educational background, preferably in the fields of computer science, engineering for technical project managers, project management or business administration.
• 10+ years progressive experience working as a project manager.
• Strong experience working with external vendors, managing contracts, SLAs, and deliverables.
• Solid understanding of SDLC, agile, and hybrid delivery methodologies - PMP or scrum master certification an asset.
• Experience in payments and the credit union system is preferred.
• Experience using Jira and Confluence tools.
• Strong organizational skills including attention to detail and multi-tasking skills.
• Experience in financial services and technology.
• Strong people skills.
• Strong working knowledge of Microsoft Office.
• Exceptional communication, organizational, and problem-solving skills.
• Ability to thrive under pressure in a busy, high-stakes environment.