ROLE SUMMARY

The Change Manager plays a key role in ensuring that projects and initiatives meet objectives on time and on budget by driving employee and user adoption. They will develop and implement change management strategies and plans to directly support benefit realization, value creation, ROI, and achievement of results and outcomes.

This person focuses on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures, and more.

The Change Manager, although a single contributor will work with and through many others in the organization to succeed. They will act as a coach to leaders in their business and executive sponsorship role, and support people leaders with integrating change activities into project plans. In addition, the Change Manager supports project managers and project teams to integrate change management activities within their project plans.

KEY RESPONSIBILITIES

• Apply change management principles and change management methodologies to projects and initiatives.
• Lead change management activities initially with a focus on the clients strategic projects.
• Leverage proven change management tools and processes to support the adoption of changes required by the project or initiative.
• Support communications efforts by enabling the design, development, delivery and management of key communications.
• Assess the change impact by conducting impact analysis, change management readiness and assessments, and identify key stakeholders.
• Support training efforts by providing input, documenting requirements, and supporting the design and delivery of training programs.
• Identify, analyze and prepare risk mitigation tactics.
• Work with business and executive sponsors to effectively support change management for the projects and initiatives they are accountable for.
• Work with the Project Management Office to ensure change management activities are integrated into the project plan.
• Define and measure success metrics and monitor change progress.
• All other duties as assigned.

EXPERIENCE AND SKILLS

• Experience with and knowledge of change management principles, methodologies and tools
• Solid understanding of how people experience change and the change process
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to establish and maintain strong relationships
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Organized with a natural inclination for planning strategy and tactics
• Problem solving, ability to anticipate and minimize resistance, and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Change management certification or designation desired