Location: Swansea OR central London (1 day per week in the office)

Summary

As the Enterprise Software Project and Implementations Manager, you will be responsible for taking the lead role in delivering fit-for-purpose software solutions, managing client engagements and building trusted client relationships.

Remuneration package

• Permanent contract
• £55,000 - £65,000 per annum
• 25 days annual leave (+ 8 bank holidays)
• 5 days of unpaid leave can be taken
• Cycle to work scheme
• Employee Wellbeing programme
• Life Assurance (x4)
• Pension Scheme
• Perkbox
• Personal development
• Training budget

Responsibilities

• Guide customers through the onboarding process
• Manage the implementation cycle and develop project plans for new and existing customers
• Use the Agile Scrum framework to define the requirements in story form, define the criteria for success and produce wireframes and/or mock-ups of the agreed solution.
• Work alongside the scrum team throughout sprint development to ensure their full understanding of client requirements through the 3 Amigos sessions and necessary ceremonies and discussions.
• Work closely with the wider team of Account Executives, Product Owners, Developers, Technical Support Team and 3rd party suppliers.
• Engage directly with clients to agree and document the scope of deliveries.
• Plan and manage ongoing release dates with the client.
• Secure necessary resources internally.
• Ensure internal stakeholders are sufficiently informed of project progress.
• Attend prioritisation meetings when required and present cases for your customer's work.
• Seek customer sign-off by demonstrating completed work to the client at the end of each sprint.
• Analyze and present periodic customer performance

Experience Needed

• Proven experience as a software-led Project Manager, Implementation Manager OR technically focused Customer Success Manager.
• Must have second language skills: (could be) Spanish, Portuguese, French, Italian or German.
• Experience working at a senior level with multiple clients and demonstrable evidence of building strong client relationships.
• Solid understanding of software development life cycle models as well as knowledge of both Agile and traditional project management principles and practices.
• Exceptional communication skills, written and verbal, including the ability to formally present to senior clients and conference audiences.
• Strong commercial awareness and sound understanding of project and business dynamics.
• Analytical and report-creation skills

Nice to Have's

• Experience in the telecommunications or financial services industry
• Worked for a start-up/scale-up software SaaS business

Company details

Our client is a tech company that has been recognised in the Deloitte Fast 50, and the Sunday Times Hiscox Tech Track 100. They have been shortlisted for awards in the Best use of technology and Best Innovation in customer service. The company have recently gone through a merger with an international company and collectively their product suite will gain interest in their market.

This company will give the Project Manager a chance to work in enterprise software and work with international customers in Wales, London, Germany, Israel and the United States. The company value their workforce and regularly hosts events, puts on lunches and in 2023 partners with a leading family support charity.

We will be reviewing applications and interviewing candidates on an ongoing basis and encourage you to submit your application early. We reserve the right to close this vacancy once a successful candidate is appointed. We may close this vacancy earlier than the deadline as applications are being reviewed regularly throughout the advertised period and interviews may take place for suitable candidates

For immediate consideration please send your CV today