Job Openings
Operations Specialist*
About the job Operations Specialist*
Job Title: Operations Specialist
Location: Remote (EST Timezone)
Working Hours: Monday - Friday, 8:30 AM - 5:00 PM (EST)
Job Description:
Are you a proactive problem solver with a passion for optimizing operational processes? We are seeking an Operations Specialist to play a pivotal role in building and enhancing the foundation of our back-office operations.
Key Responsibilities:
- Documentation of SOPs: Develop and maintain Standard Operating Procedures across all areas of the business for streamlined operations.
- Sales Systems and Processes: Collaborate on the development and improvement of sales systems and processes to enhance efficiency and effectiveness.
- Customer Service Processes: Streamline customer service procedures to ensure exceptional service delivery.
- Supplies Ordering and Inventory Tracking: Manage supplies ordering and track changes in inventory to maintain optimal stock levels.
- Onboarding Process for New Hires: Oversee the onboarding process for new hires using tools such as Gusto.
- Vendor Identification: Identify and evaluate new vendors based on business needs.
- KPI Development and Tracking: Develop and track Key Performance Indicators (KPIs) across various business departments to measure operational improvements and efficiency.
Qualifications:
- Project Management Experience: Experience in project management is a plus.
- Versatility: Comfortably manage multiple areas of the business.
- Proactive Problem Solver: Proactively identify areas for improvement and provide effective solutions.
- Comfort in Ambiguity: Thrive in an environment with limited existing systems and contribute to the excitement of building and scaling processes.