*Account Management Coordinator - Latam

Job Position:  Account Management Coordinator - Latam
Location: Remote (PST Timezone)

Work Schedule: Monday - Friday, 9: 30 AM to 5 :30 PM PST (Note: This could be flexible; the chosen candidate may work in EST hours as long as there is a 3-5 hour overlap with PST hours.)

Job Description:

The Account Management Coordinator plays a pivotal role in enhancing operational efficiency and effectiveness within the Accounts department. This position focuses on supporting the Accounts team through a combination of technical skills, communication, analytical thinking, and organizational prowess to streamline operations and ensure the success of account-related activities.

Responsibilities:

External Communications

• Utilize G Suite tools for client communications, scheduling, and document management to ensure efficient external interactions.
• Work with the Finance department to provide accurate and prompt client billing information.
• Handle sensitive client information with discretion, adhering to company protocols and ensuring confidentiality.

Internal Communications

• Serve as a critical bridge between the Accounts team and the media and digital teams, facilitating cohesive strategies, accurate billing, and project coordination.
• Liaise with the Finance team on client fees and assist in forecasting, providing necessary data for financial planning.
• Keep the Accounts and Project Management teams aligned with updates on project statuses and progress, ensuring clear communication and realistic timelines.

Internal Operations

• Leverage ClickUp to manage tasks and projects efficiently, preventing bottlenecks and supporting the Accounts team in meeting deadlines.
• Aid in creating revenue line items for media plans, leveraging knowledge of digital media advertising to inform accurate billing.
• Organize internal meeting agendas for the Accounts team, ensuring comprehensive and coherent updates.
• Regularly update pipeline and revenue forecasts using Google Sheets and ClickUp, demonstrating strong data management skills.

Client Support and Reporting

• Assist Account Managers in maintaining up-to-date client project statuses, including monitoring changes and collecting client feedback.
• Collaborate across the Accounts, Media, and Digital teams to compile data and insights for detailed client project reports.
• Analyze report data to extract actionable insights and communicate complex information effectively to both clients and internal teams.

Monthly Client Plan Sign-Offs

• Work closely with the Accounts team to gather and finalize client plans, ensuring they are ready for monthly sign-offs.
• Verify the accuracy of the plans, aligning with client objectives, and coordinating with relevant teams to address any last-minute adjustments or confirmations needed before obtaining approval.

Key Skills and Qualifications:

• Advanced skills in G Suite and ClickUp
• Exceptional communication skills
• Proficiency in using spreadsheets for financial forecasting and report analysis
• Good understanding of digital media advertising
• Strong organizational capabilities and meticulous attention to detail

Nice-to-Haves:

• Digital marketing agency experience
• Traditional media experience
• Real estate experience