*Client Experience Representative - Latam

Job Title: Client Experience Representative - Latam
Location: Remote (EST Timezone)

Working Schedule: Monday - Friday, 8:00 AM to 5:00 PM EST

Job Description:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we're looking for someone like you to join our team as a Client Experience Representative.

Responsibilities:

• Improve the Customer Experience: Build rapport with customers, understand their needs, and resolve issues promptly.
• Provide Excellent Service: Be responsive to customer inquiries, go the extra mile to help, and ensure positive outcomes.
• Gather and Analyze Feedback: Use customer feedback to enhance the product and overall experience.
• Identify and Resolve Pain Points: Understand customer frustrations and take proactive steps to address them.
• Recommend Solutions: Proactively suggest solutions to enhance the customer experience.
• Collaborate Across Teams: Work closely with other departments to ensure customer needs are met.

Requirements:

• Quiet home office environment for calls.
• High-speed internet connection (10+ Mbps).
• Desktop or fast laptop running Windows 11 or newer, with 8 GB RAM and 256 GB free hard drive space.
• Proficiency in Microsoft Office 365, HelpScout, and Zoom.

Nice-to-Haves:

• Data entry skills, including fast and accurate typing.
• Strong attention to detail and data management abilities.
• Excellent communication and problem-solving skills.
• Ability to multitask and maintain a positive attitude.