Catering Operations Coordinator

Catering Operations Coordinator Responsibilities

Main Duties:

Planning and Organization

Receive and accurately document client requests.

Coordinate with different departments (kitchen warehouse transportation HR).

Prepare work schedules and assign tasks to the team.

Client Communication

Understand client requirements and provide suitable menu and service suggestions.

Follow up with clients before, during, and after the event to ensure satisfaction.

Handle any feedback or complaints promptly and professionally.

On-Site Execution

Supervise event setup (tables buffet décor equipment).

Ensure food quality and presentation meet company standards.

Monitor event flow and resolve any issues immediately.

Department Coordination

Coordinate with the kitchen to prepare the requested items on time.

Follow up with the logistics/transport team to ensure timely delivery of food and equipment.

Work with the maintenance team to confirm readiness of tools and devices.

Management and Reporting

Monitor staff attendance and performance.

Prepare post-event reports highlighting positives, challenges, and recommendations.

Assist in developing services and offers based on client feedback.

Required Skills

Strong organizational and time management skills.

Excellent communication abilities.

Problem-solving and decision-making skills.

Flexibility to work under pressure and in varying schedules.