Operations & Logistics Supervisor

Job Description:
We are looking for a reliable and hands-on Operations & Logistics Supervisor to oversee the end-to-end daily flow of our subscription-based meal delivery operations. This role bridges the kitchen, packing line, and delivery drivers ensuring every customer receives their meals accurately and on time.

Key Responsibilities:

• Coordinate the daily fulfillment flow from the central kitchen to the packing team and then to delivery drivers.
• Supervise the packing line and ensure meals are prepared, labeled, and routed correctly based on subscription lists.
• Organize driver dispatch by region and ensure all routes are clearly defined and signed off.
• Follow up on daily deliveries and handle any operational disruptions or delivery errors.
• Collect and analyze end-of-day reports from drivers (delivery performance, returns, delays).
• Document operational gaps or recurrent issues and propose practical improvements.
• Ensure hygiene and quality control within the packing and dispatch area.
• Prepare a concise daily operations report covering key metrics and incidents.
• Train new drivers on company procedures and delivery protocols.
• Collaborate with other support teams when logistics or material issues arise.

Qualifications:

• Minimum of 3 years of experience in food delivery operations, fulfillment, or logistics (preferably in subscription-based or central kitchen environments).
• Strong organizational skills with the ability to work under pressure and across teams.
• Comfortable using Excel or Google Sheets for tracking daily data.
• Flexible and field-oriented, with the ability to coordinate on the ground.