About the job Guest Services Supervisor
Job Title: Remote Guest Services Supervisor
Hourly Pay: $19 - $25/hour
Summary:
We are looking for a motivated Guest Services Supervisor to lead our front-line team, ensuring excellent guest experiences. In this role, you will oversee daily operations at the front desk, manage guest concerns, and coordinate with other departments. If you’re passionate about hospitality and exceptional service, apply today!
Key Responsibilities:
- Supervise front desk staff and ensure smooth operations with high service standards
- Address guest inquiries, complaints, and requests promptly, ensuring satisfaction
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Train and onboard new team members, ensuring compliance with policies and procedures
- Monitor front desk activities, ensuring smooth check-ins, check-outs, and reservations
- Maintain guest records, ensuring privacy and accuracy in billing, preferences, and special requests
Resolve escalated issues with professionalism and empathy
- Assist with scheduling and delegating responsibilities for proper coverage
- Maintain a clean, welcoming front desk area
Qualifications:
- High school diploma or equivalent required; degree in Hospitality Management preferred
2+ years of supervisory experience in hospitality or customer service
Strong communication, problem-solving, and organizational skills
Ability to lead and create a positive work environment
Focus on guest satisfaction and service excellence
Comfortable with hotel management systems and software
- Ability to handle tasks calmly in a fast-paced setting
Perks & Benefits:
Competitive pay: $19 - $25/hour
Health, dental, and vision insurance options
Paid time off and holiday pay
Employee discounts on accommodations and services
Training and professional development opportunities
Supportive, team-oriented environment