Banking Operations Associate

Job Title: Banking Operations Associate

Monthly Pay: $3,697 - $5,686 USD per month

Summary:

Accurate transaction checks, complete notes, and timely follow-up define good work in this banking operations role. You support routine deposit and payment activity so customers and internal teams receive dependable updates. The position sits within the banking operations team and works under a banking operations team lead. You work with customer service representatives, payment specialists, and branch colleagues to resolve routine transaction questions. This fully remote position lets you work from home in Maryland, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming transaction inquiries and service requests from shared queues and internal emails, identifying the requested action before starting work.
• Check deposit and electronic payment details in a core banking platform such as Fiserv, comparing amounts, dates, transaction references, and current status.
• Confirm that required internal approvals and transaction instructions are present before completing permitted routine processing steps within assigned access limits.
• Enter transaction updates carefully, verify the result against the original request, and flag mismatches without making unsupported adjustments to customer accounts.
• Record request context, checks performed, actions taken, and outstanding questions in a CRM such as Salesforce so colleagues can follow the work.
• Research routine deposit, automated clearing house transfer, and wire transfer status questions using available transaction histories and approved reference material.
• Contact internal requesters when information is incomplete, explaining what is missing and tracking the request until a response arrives.
• Escalate unresolved transaction differences, unfamiliar requests, or processing interruptions to the banking operations team lead or designated payment specialist before proceeding.
• Provide clear status updates to customer service representatives and branch colleagues, then confirm completion and close requests with a useful handoff summary.
• Meet quality standards measured through transaction accuracy, turnaround, complete notes, and dependable follow-up; use review feedback to improve subsequent work.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience in banking operations, transaction support, or financial customer service is preferred.
• Basic understanding of checking and savings accounts, deposits, electronic payments, and the difference between pending and completed transactions.
• Comfort learning a core banking platform such as Fiserv and a CRM such as Salesforce through guided practice and written procedures.
• Ability to compare transaction amounts and reference numbers, spot inconsistencies, and check your own entries before submitting work.
• Clear written and verbal communication for explaining transaction status, asking focused questions, and preparing concise internal handoffs.
• Sound judgment when handling confidential financial information, following approved instructions, and referring unfamiliar situations to the team lead.
• A reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Maryland, with duties completed through desk-based banking operations systems and internal communication channels.
• Structured onboarding and training on a core banking platform such as Fiserv and a CRM such as Salesforce, including guided transaction examples.
• Regular check-ins with the team lead to discuss questions, review work quality, and clarify priorities as you learn routine workflows.
• Opportunities to build banking operations knowledge, electronic payment familiarity, transaction checking skills, and clear communication across internal service teams.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.