Customer Retention Manager

Job Title: Remote Customer Retention Manager
Hourly Pay: $40 - $46/hour

Summary:

We’re seeking a strategic and customer-focused Customer Retention Manager to join our remote team. In this role, you will focus on maintaining long-term client relationships, identifying opportunities to improve satisfaction, and proactively reducing churn. If you have a talent for building loyalty and enjoy working with data-driven strategies, we’d love to hear from you!

Job Responsibilities:

• Develop and execute strategies to retain customers and boost loyalty

• Identify at-risk clients and proactively address concerns to improve satisfaction
• Collaborate with customer service and success teams to resolve issues efficiently
• Conduct outreach and surveys to gather client feedback and assess satisfaction
• Analyze customer data to create targeted, personalized retention plans
• Monitor and report on retention metrics, trends, and areas for improvement

Qualifications:

• Excellent communication skills, both written and verbal

• Previous experience in customer retention, customer success, or sales

• Strong problem-solving skills and a strategic mindset

• Proficient with CRM systems and customer feedback platforms

• Highly organized with the ability to manage multiple campaigns

• Reliable high-speed internet and a quiet, dedicated home workspace

Perks & Benefits:

• 100% remote work environment

• Competitive hourly pay: $40 - $46

• Paid training and ongoing mentorship

• Flexible scheduling part-time or full-time availability

• Opportunities for growth into retention strategy or management roles

• Supportive, team-oriented work culture