Client Support Advocate

Job Title: Remote Client Support Advocate
Hourly Pay: $18 - $24/hour

Summary:

We’re seeking a proactive and compassionate Client Support Advocate to join our remote team. In this role, you will be a trusted resource for our clientsresolving issues, answering questions, and ensuring a positive experience. If you excel at building relationships and love supporting others, we’d love to have you on board.

Key Responsibilities:

• Deliver exceptional support via phone, email, and live chat to clients in need of assistance.
• Address client concerns promptly and professionally, ensuring full resolution.
• Understand client needs and recommend effective solutions or services.

• Accurately document client interactions and follow up on open cases.

• Collaborate with cross-functional teams to ensure efficient service delivery.
• Collect client feedback and share insights to help improve service quality.

Qualifications:

• Strong communication and interpersonal problem-solving skills.

• Previous experience in customer support, client services, or a related role.

• Comfortable using CRM platforms and support tools.

• Highly organized with attention to detail and the ability to multitask.

• Self-motivated and able to thrive in a remote work environment.

• Stable high-speed internet and a quiet, dedicated workspace.

Perks & Benefits:

• 100% remote flexibilitywork from anywhere.

• Competitive hourly pay: $18 - $24, based on experience.

• Paid training and continuous development to set you up for success.

• Flexible scheduling, with options for evening and weekend shifts.

• Opportunities for career growth within client support and beyond.

• A supportive, team-oriented work culture that encourages collaboration and success.