Service Operations Specialist

Job Title: Remote Service Operations Specialist
Hourly Pay: $26 - $32/hour

Summary:

We are seeking a proactive and analytical Service Operations Specialist to join our remote team. In this role, you will focus on optimizing service delivery, streamlining operational processes, and enhancing the overall customer experience. If you thrive on process improvement and operational excellence in a remote environment, this is an exciting opportunity to make a meaningful impact.

Job Responsibilities:

• Manage and refine service delivery processes to ensure efficiency and consistency
• Develop and implement operational procedures that align with business and customer needs
• Monitor performance metrics and generate reports to identify areas for improvement
• Collaborate with cross-functional teams to enhance service standards and resolve bottlenecks
• Support the onboarding and training of new team members with a focus on operational best practices
• Troubleshoot and resolve operational challenges impacting service quality

Qualifications:

• Experience in service operations, business operations, or project management

• Strong communication and collaboration skills across remote teams

• Proficient in service management tools, data analysis, and reporting platforms
• Highly organized with the ability to prioritize and manage multiple initiatives

• Self-driven and capable of working independently in a remote setup

• Reliable internet connection and a quiet, dedicated home workspace

Perks & Benefits:

• 100% remote work flexibility

• Competitive hourly pay: $26 - $32

• Paid training and ongoing professional development

• Supportive team environment with collaborative culture

• Opportunities for advancement in service and operations management

• Flexible work hours, including availability for evenings and weekends if desired