Business Analyst - Claims

Role: Business Analyst – Insurance (Claims Specialist)

Location: Randburg (Full Office-Based / Client Site)
Employment Type: Permanent
Salary: Market Related

ROLE PURPOSE

Our client, an international organisation with a strong presence in South Africa, is seeking a Business Analyst specialising in Insurance Claims.

This role is fully office-based or on-site at client premises. It is not a hybrid or remote position.

The successful candidate will analyse, optimise, and enhance end-to-end claims processes, working closely with operations, IT, and stakeholders to drive efficiency and system improvements.

KEY RESPONSIBILITIES

• Analyse end-to-end insurance claims lifecycle (FNOL to settlement)

• Conduct stakeholder workshops and requirements gathering sessions

• Document BRDs, FRDs, user stories, and functional specifications

• Perform gap analysis and process mapping (BPMN preferred)

• Identify claims process inefficiencies and recommend improvements

• Support system enhancements and claims platform upgrades

• Coordinate and facilitate UAT

• Perform data analysis related to claims performance and leakage

• Ensure compliance alignment (FAIS, POPIA, regulatory requirements)

REQUIREMENTS

• 2–7 years experience as a Business Analyst

• Proven experience in Insurance (short-term preferred)

• Strong Claims process knowledge (essential)

• Experience working with claims systems (Guidewire, TIA, Duck Creek or similar advantageous)

• Strong documentation and stakeholder engagement skills

• Experience with Agile or structured project environments

• Must be comfortable working full-time in office or at client site

PREFERRED

• Business Analysis certification

• SQL or data analysis exposure

• Process optimisation experience