Utilities Controller / Administrator

Johannesburg

Salary: R240,000 – R360,000 per annum

Role Overview

An established property group is seeking a Utilities Controller / Administrator to take full ownership of utilities management across a residential portfolio.

This is a high-impact role focused on resolving municipal billing issues, improving recoveries, and implementing structured, scalable processes. The position plays a key role in improving cash flow and operational efficiency.

Key Responsibilities

Municipal Queries & Dispute Resolution

• Manage and resolve municipal billing queries (City of Johannesburg experience highly advantageous)
• Maintain structured and auditable records
• Liaise with internal teams, consultants, and legal providers
• Track and manage all disputed accounts

Utility Billing & Recoveries

• Oversee meter readings (prepaid & postpaid)
• Ensure accurate tenant billing and maximise recoveries
• Resolve tenant billing queries

Financial Control & Reconciliation

• Perform monthly reconciliations between municipal accounts and internal systems
• Identify discrepancies and drive resolution
• Manage utility payments and prevent overpayments

Reporting & Performance Tracking

• Monitor utility consumption and recovery trends
• Analyse variances and identify inefficiencies

Systems & Process Improvement

• Improve workflows and introduce automation
• Reduce manual processes and improve turnaround times

Finance Support

• Assist with reconciliations and audit preparation
• Maintain accurate financial records within MDA

Minimum Requirements

Technical Skills

• Strong understanding of municipal billing and tariffs
• Advanced Excel (non-negotiable)
• Experience with reconciliations and billing discrepancies
• MDA experience (advantageous)

Core Competencies

• High attention to detail
• Strong analytical and problem-solving ability
• Highly structured and process-driven
• Ability to manage multiple stakeholders

Experience

• Experience in utilities, finance, or property environment
• Proven experience handling municipal queries