Internal Sales Support Administrator

Location: Edenvale, Gauteng
Employment Type: Full-Time / Permanent
Salary: Market Related

Job Overview

We are seeking a highly organised, detail-oriented and proactive Internal Sales Support Administrator to provide dedicated administrative and operational support to the sales function.

This is primarily a sales administration and support role rather than an external/new-business sales position. The successful candidate will work closely with the relevant sales representative, ensuring that quotations, orders, customer enquiries, documentation, follow-ups and general sales administration are handled accurately and efficiently.

The ideal candidate will be an exceptionally strong administrator who enjoys working in a busy sales environment, communicates professionally with customers and takes ownership of tasks through to completion.

Key Responsibilities

• Provide dedicated day-to-day administrative support to the sales representative.
• Manage incoming customer enquiries professionally via telephone and email.
• Prepare and process quotations, sales orders and supporting documentation.
• Capture customer orders accurately and ensure all relevant information is complete.
• Follow up on quotations, orders, outstanding information and customer requests.
• Track orders and keep the sales representative and customers informed of progress.
• Maintain accurate customer, quotation, order and sales information on internal systems.
• Assist with preparing sales-related documentation, correspondence and reports.
• Coordinate customer requirements with relevant internal departments.
• Liaise with operations, logistics, warehouse, finance and other departments where required.
• Assist with customer pricing, product availability and order-related enquiries.
• Maintain organised electronic and physical sales records and documentation.
• Assist with updating customer information and maintaining accurate customer databases.
• Provide professional after-sales administrative support.
• Help resolve routine customer queries and escalate more complex matters appropriately.
• Ensure deadlines, commitments and customer follow-ups are not missed.
• Support the sales representative with general diary, customer and administrative requirements where necessary.
• Perform general administrative duties associated with the internal sales function.

Minimum Requirements

• Matric / Grade 12.
• Previous experience in sales administration, internal sales, sales support, customer service or a similar administrative role.
• Strong administrative experience is essential.
• Previous experience supporting an external or field-based sales representative would be advantageous.
• Strong computer literacy, including Microsoft Outlook, Word and Excel.
• Experience working with a CRM, ERP, order-processing or similar business system would be advantageous.
• Experience preparing quotations and processing customer orders would be beneficial.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organisational and time-management abilities.
• Ability to manage multiple tasks, customer requests and deadlines simultaneously.

Ideal Candidate Profile

The successful candidate should be:

• Exceptionally strong in administration and organisation.
• Proactive and able to anticipate what needs to be done.
• Meticulous with paperwork, quotations, orders and customer information.
• Strong at following up and ensuring tasks are completed.
• Professional and confident when communicating with customers.
• Customer-service focused.
• Reliable, accountable and dependable.
• Comfortable working in a fast-paced sales environment.
• Able to prioritise effectively when dealing with multiple requirements.
• A strong team player who can work closely with a sales representative.
• Able to work independently without requiring constant supervision.
• Solutions-orientated and willing to assist where required.

Advantageous Experience

Candidates with previous exposure to the following would be particularly suitable:

• B2B sales environments.
• Sales administration or internal sales.
• Supporting external sales representatives.
• Quotation preparation and order processing.
• Customer account administration.
• CRM or ERP systems.
• Stock, product, distribution, wholesale, manufacturing or commodity-related environments.
• Liaising between sales, customers, warehouse/logistics and finance teams.

Key Competencies

Sales Administration | Internal Sales Support | Customer Service | Attention to Detail | Organisation | Order Processing | Quotations | Follow-Up | Communication | Time Management | Accuracy | Teamwork | Problem Solving