Job Openings Customer Support - Trainee Consultant
About the job Customer Support - Trainee Consultant
The role of a customer support trainee travel consultant is to provide travel consulting services to customers of Sastaticket.pk. Some of the duties include organizing flights, trains, and accommodation for a trip. Work on the best possible solution for the traveler, to include finding cheapest itineraries, and secure customer satisfaction for future services
Learn and to provide and maintain a high level of travel consulting service to customers
Assist department to achieve expected transactions as per Key Performance Indicators (KPI)
Learn and to process and complete travel requirements (make a reservation in accordance with the initial inquiry, to ticket issue and file completion with invoice) as requested by customers. This covers all aspects of booking, changing, cancellation and/or refunding of air travel, hotel accommodation, car hire, insurance, visa, etc.
Raise Service Alert Advices and inform your direct report manager to ensure prompt resolution.
Assist to complete all tasks assigned in accordance with Express Air Ltd. Policy and Procedure manual
Assist department to ensure service queues are monitored and worked at regular intervals during business days and are clear by end of shift.
Provide and maintain a high level of service.
Perform in a pro-active manner (examples):
Displaying initiative and ownership
Providing relevant accurate information in a timely manner without being prompted.
Remain updated on all aspects of travel through regular attendance at product seminars and workshops including team meetings sessions and other job-related training.
Daily Sales Report in accordance with procedures at the end of shift.
Skills & Abilities Required
Fluent in Urdu and English: Written and Oral
Computer knowledge: Microsoft Word, Excel.
Flexibility to work in the morning, evening, or night shifts (night shift for males only).
Excellent communication skills
Self-driven and highly motivated.
Training will be provided to fresh candidates.
People who want to build a career in the aviation field are encouraged to apply.