Warehouse and Fulfillment Center Manager

About Us
Ethos is a dynamic, rapidly growing beauty supply distributor committed to operational excellence. We pride ourselves on our ability to deliver high-quality products with speed and accuracy. As we continue to scale, we are looking for a strategic, hands-on leader to join our team and manage our warehouse and fulfillment operations. This is an exciting opportunity for someone looking to lead a growing team and make a tangible impact on the company's success.

Position Overview
The Manager of Warehouse and Fulfillment Center will play a critical role in overseeing our warehouse operations and fulfillment processes. This individual will lead a team of 35-45 employees, focusing on improving operational efficiency, order accuracy, and optimizing processes across all distribution functions. If you are a strong leader with experience in warehouse operations, ERP/WMS systems, and commitment to driving results, this is the opportunity for you!


Key Responsibilities

• Leadership & Team Development: Lead, mentor, and support a team of warehouse staff, fostering continuous development and improving team performance.
• Warehouse Operations: Oversee daily distribution operations, ensuring on-time deliveries and maintaining order accuracy.
• Inventory Management: Manage warehouse inventory and implement advanced systems like Sage 100 for efficient operations.
• Process Optimization: Optimize the Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) systems, including replenishment triggers and system settings.
• Customer Service: Maintain high customer service standards by ensuring 99% order accuracy and fulfilling same-day/next-day shipping commitments.
• Delivery Operations: Oversee small parcel deliveries through carriers (UPS, FedEx) and internal fleet operations.
• Process Improvement: Identify and resolve operational bottlenecks to improve overall efficiency and workflow.
• KPI Development: Develop and track KPIs to monitor and improve team and operational performance.

Ideal Candidate Profile

Must-Haves:

• Proven experience leading and mentoring large teams within a warehouse environment.
• Hands-on approach to operations and problem-solving in a fast-paced setting.
• Strong financial acumen with the ability to manage operational budgets and achieve cost-efficiencies.
• Proficiency in ERP/WMS systems (Sage 100 or similar is a plus) and experience optimizing them for better productivity.
• Bachelor's degree in business, supply chain, logistics, or industrial engineering.
• Excellent communication skills with the ability to collaborate cross-functionally.
• Strong customer service mindset, ensuring the highest standards of order accuracy and timely delivery.

Preferred Skills/Experience:

• Certification or experience in lean manufacturing.
• Background in fulfillment operations, particularly with both direct and client-specific shipments.
• Familiarity with small parcel and fleet delivery processes.

Compensation & Benefits

• Salary: $100,000 - $115,000/year
• Career Growth: Opportunity for rapid advancement
• Benefits: Health, Dental, Vision, Paid vacation, etc.

Location & Commute

• Candidates should be located within no more than 40-45 minute commute from the warehouse to ensure efficient on-site leadership.

How to Apply

If you are passionate about operational excellence, team leadership, and process optimization, wed love to hear from you! Apply today here!