Guest Service Agent (GSA) Manager

Job brief

Savills (Thailand) Limited is seeking a driven and experienced GSA Manager to join our team in Bangkok. This is a full-time role with a 6-day working week, offering an exciting opportunity to lead and manage a team of guest service agents within the hospitality and tourism industry.

Responsibilities

• Overseeing the day-to-day operations of the guest services team, ensuring exceptional customer service and guest satisfaction
• Developing and implementing strategic plans to improve efficiency, productivity, and guest experience
• Recruiting, training, and managing a team of guest service agents, including performance management and professional development
• Liaising with other departments (e.g., housekeeping, maintenance) to ensure seamless service delivery
• Monitoring and reporting on key performance metrics, and identifying areas for improvement
• Addressing guest complaints and resolving issues in a timely and professional manner
• Ensuring compliance with all relevant policies, procedures, and regulations

Requirements

• Significant experience (at least 2 years) in a similar guest services or hospitality management role
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service and problem-solving skills, with a focus on continuously improving the guest experience
• Strong communication and interpersonal skills, with the ability to effectively liaise with both guests and other departments
• Proficiency in English and Thai, both written and verbal
• Familiarity with hotel or condominium guest services operations and relevant regulations

What we offer

At Savills (Thailand) Limited, we value our employees and offer a range of competitive benefits, including:

Comprehensive health insurance and wellness programs
Generous annual leave and flexible work arrangements
Opportunities for professional development and career advancement
Company-sponsored social and team-building activities

We are committed to creating an inclusive and supportive work environment where everyone can thrive.

About us

Savills (Thailand) Limited is a leading global real estate services provider with a strong presence in Thailand. We specialise in commercial property development, management, and advisory services, helping our clients achieve their strategic objectives. Our team of dedicated professionals is committed to delivering excellence and creating value for our clients.

If you're passionate about construction management and ready to take the next step in your career, we'd love to hear from you. Apply now to join our team!