Resident Relations Manager

Responsibilities

• Resident Relations & Communication:
• Serve as the primary point of contact for all residents, addressing inquiries, concerns, and requests promptly.
• Maintain strong, positive relationships with residents to ensure a high level of satisfaction.
• Coordinate and manage regular communication with residents (newsletters, announcements, meetings, etc.).
• Provide regular updates on building operations, upcoming events, or maintenance schedules.
  
• Problem Resolution:
  • Address resident complaints or concerns in a professional and timely manner.
  • Mediate conflicts between residents when necessary and propose suitable resolutions.
  • Ensure that issues related to building maintenance, services, or security are escalated and addressed appropriately.
    
• Property Management (Understand):
  • Monitor the day-to-day operations of the building, ensuring that all common areas, facilities, and amenities are well-maintained.
  • Oversee the cleanliness and safety of all shared spaces, including hallways, lobbies, and recreational areas.
    
• Community Engagement & Events:
  • Organize and manage resident events and social activities to encourage community building.
  • Plan and execute resident-focused initiatives to improve the living experience and promote a sense of community within the tower.
  • Gather feedback from residents to ensure their needs are being met and actively improve services based on their input.
    
• Operational & Administrative Support:
  • Keep accurate records of resident interactions, issues, and resolutions.
  • Create a database of Co-Owners
  • Oversee the management of access systems, key distribution, and the handling of packages or deliveries.
    
• Security & Safety:
  • Work closely with the security team to ensure that all safety protocols are followed.
  • Address any security-related concerns raised by residents and ensure that safety measures are continuously improved.
  • Assist in organizing emergency preparedness drills and ensure residents are informed about safety procedures.
    
• Budget & Vendor Management:
  • Assist in the management of the buildings budget related to resident services and common area maintenance.
  • Liaise with vendors, contractors, and suppliers for services related to building upkeep, including cleaning, landscaping, and security.
  • Ensure that all contracts and services meet the needs of the residents while adhering to budgetary constraints.

What we offer

At Savills (Thailand) Limited, we value our employees and offer a range of competitive benefits, including:

• Comprehensive health insurance and wellness programs
• Generous annual leave and flexible work arrangements
• Opportunities for professional development and career advancement
• Company-sponsored social and team-building activities

We are committed to creating an inclusive and supportive work environment where everyone can thrive.

About us

Savills (Thailand) Limited is a leading global real estate services provider with a strong presence in Thailand. We specialise in commercial property development, management, and advisory services, helping our clients achieve their strategic objectives. Our team of dedicated professionals is committed to delivering excellence and creating value for our clients.

If you're passionate about construction management and ready to take the next step in your career, we'd love to hear from you. Apply now to join our team!