Senior Property Manager - Head Office

Position Title: Senior Property Manager – Head Office

Reports to: Head of Operation Management / Associate Director of Property Management

Department: Property Management
Location: Hanoi (Head Office)

1. Position Summary

The Senior Property Manager (Head Office) is responsible for overseeing the operational performance, service standards, and client satisfaction across a portfolio of properties managed by the company. This role ensures consistent delivery of high‑quality property management services, provides strategic leadership to site teams, supports business development, and acts as the key liaison between clients, senior management, and cross-functional departments.

The position focuses on portfolio governance, performance control, risk management, and operational excellence across all assigned assets.

2. Key Responsibilities

A. Portfolio Oversight & Governance

• Oversee property management operations across multiple buildings (commercial, residential, retail, or mixed‑use).
• Ensure all properties comply with company SOPs, service standards, and legal/regulatory requirements.
• Conduct regular audits, inspections, and performance reviews with onsite teams.
• Identify operational risks and lead mitigation strategies at the portfolio level.

B. Client & Stakeholder Management

• Serve as the central Head Office point of contact for landlords, investors, and strategic partners.
• Lead client meetings, present operational reports, and propose improvement initiatives.
• Manage expectations, resolve escalated issues, and maintain high levels of client satisfaction.
• Support lease negotiations, tenant engagement strategies, and commercial planning where needed.

C. Operational Excellence & Service Delivery

• Drive standardization of processes, manuals, policies, and quality benchmarks across all sites.
• Provide guidance to Property Managers on complex operational, technical, financial, or tenant matters.
• Support onboarding of new projects and ensure smooth transition/handover processes.
• Coordinate with Technical, Finance, HR, and other Head Office teams for cross-functional initiatives.

D. Financial Management & Budget Control

• Review and approve annual budgets (OPEX and CAPEX) prepared by site teams.
• Monitor financial performance against budgets and ensure accuracy of service charge reconciliation.
• Identify cost optimization opportunities and support procurement and vendor management.
• Review monthly and quarterly client reports and ensure high-quality submissions.

E. Team Leadership & Capability Development

• Mentor and support onsite Property Managers, Customer Service Managers, and admin teams.
• Conduct training sessions and capability development programs.
• Participate in recruitment, performance reviews, and resource planning.
• Promote a culture of professionalism, service excellence, and continuous improvement.

F. Risk, Compliance & Health/Safety

• Ensure all sites comply with legal regulations, building codes, fire safety requirements, and company policies.
• Conduct periodic compliance audits and implement corrective action plans.
• Guide emergency preparedness, incident reporting, and crisis response procedures.

G. Business Development & Corporate Support

• Provide operational input for proposals, tenders, and new business pitches.
• Support due diligence for new management opportunities.
• Contribute to strategic planning, portfolio analysis, and service innovation initiatives.

3. Required Qualifications

Education

• Bachelors degree in Property Management, Real Estate, Business Administration, Engineering, Hospitality, or related field.

Experience

• Minimum 8–10 years of experience in property management, including 3–5 years in a senior or multi‑site management role.
• Experience with Grade A/B office, mixed‑use developments, residential complexes, or commercial assets.
• Previous Head Office or portfolio oversight experience is highly valued.

Skills

• Strong leadership, communication, and stakeholder management abilities.
• Solid understanding of financial management, budgeting, and reporting.
• In-depth knowledge of building operations, facility management, and customer service.
• Excellent analytical, problem-solving, and decision-making skills.
• Good English proficiency.

4. Core Competencies

• Strategic thinking and portfolio management
• Operational excellence and discipline
• Financial acumen
• Client service & relationship management
• Risk awareness & compliance mindset
• Team leadership and coaching
• Professional communication & presentation

5. Key Performance Indicators (KPIs)

• Client satisfaction and contract retention rates
• Performance of managed properties (budgets, compliance, service quality)
• Operational audit scores and improvement implementation
• Tenant satisfaction and retention metrics
• Cost optimization and budget accuracy
• Staff performance, development, and retention
• Successful onboarding of new projects

Please note that by submitting an application to us, you consent to our processing of personal data about you that is provided by you for our company's recruitment purpose. You may send your queries or request for support concerning our personal data processing activities to email: info@savills.com.vn. To better understand our personal data processing practices, please visit https://vn.savills.com.vn/footer/privacy-policy.aspx to the full Notice on Personal Data Processing of Savills Vietnam Company Limited.