Customer Service Officer

Job description:

Operations

• Receive and transfer incoming phone calls to the appropriate individuals or departments.
• Provide general information about the building/project to tenants and visitors.
• Receive, record, and follow up on tenant requests and complaints until resolution.
• Coordinate with Accounting, Engineering, Housekeeping, and Security teams to ensure smooth daily operations.
• Maintain and organize customer records and departmental documents.
• Ensure the reception and front office area is clean, organized, and presentable.
• Verify and process tenant registrations for property movement and fit-out/construction works.
• Monitor and follow up on tenants' maintenance and repair requests.
• Perform cashier duties when required.
• Complete daily front office checklists and operational logs.
• Support daily operational activities and events.
• Perform other duties assigned by the Line Manager.

Reporting

• Prepare periodic and ad hoc reports as required by the Property Management team.
• Maintain and update tenant information and documentation.
• Control visitor access, issue security and contractor passes, and maintain daily visitor records.
• Immediately report any abnormal situations, risks, or fire and safety hazards to the Line Manager or Engineering team



Requirements: 

• High school diploma or above.
• Minimum 1 year of experience in Customer Service, Reception, Hospitality, or a related field.
• Good command of English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) 
• Strong communication, interpersonal, negotiation, and problem-solving skills with a customer-oriented mindset.
• Professional, courteous, well-groomed, responsible, proactive, flexible.
• Adaptable with the ability to work effectively under pressure and maintain high service standards.