Analyst Corporate Site Support

In proud partnership, SCC is excited to deliver jobs at Rio Tinto Mongolia and its Mongolia Business Services & Support Centre.

About Our Client

• Dynamic work culture and great exposure to multicultural teams
• Make an impact and contribute to the development of a world-class project within a pioneering organization
• Great opportunity to work for a global company at the forefront of mining

Rio Tinto is a leading global mining and metals company. Our focus is on finding, mining and processing the Earth's mineral resources in order to maximize value for our shareholders. Everything we do is done with the future firmly in mind, so our employees are rewarded with opportunity, an open and diverse culture and a responsible working environment in which they can go further.

Rio Tintos Mongolia Business Services & Support Centre (MBSSC) delivers valuable services to Rio Tinto business units and functions outside of Mongolia.

Contract Length: 1 year

Reporting to the Team Leader Site Support - Asia, you will be:

• Providing on-site support services to customers in Ulaanbaatar office.
• Operating within IS&T processes and framework
• Providing on-site presence and support for IS&T customers
• Acting as the local site contact for remote resolver groups and IS&T partners to ensure customer expectations and/or site requirements are achieved
• Contributing to the IS&T customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support
• Managing and aligning customer expectations against IS&T priorities to ensure all incidents and requests are managed in line with operational requirements
• Attaining a good understanding of the operational activities to ensure business impacts are minimised by outages/ incidents
• Providing on-site technical leadership to less experienced resources to ensure service standards are maintained
• Maintaining up to date knowledge of toolsets and technologies required to effectively perform the role.

To be successfully considered for this role, you will have:

• A Bachelors Degree in IT or equivalent
• Good relationship building skills
• Minimum 5 years experience in handling level 1 and level 2 IT support
• Knowledge of general IT functions and remedial activities
• Knowledge of Incident Management process
• Knowledge of Customer Service communication and communicating technical resolutions in a business context.
• Communicating effectively in a clear, layman manner to customers in person, over the phone and via e-mail regarding IS&T issues/requests
• Ability to prioritise tasks to ensure business demands/ requirements are managed effectively
• Apply specialist technical knowledge to achieve operational effectiveness

It will also be beneficial if you have:

• Working in the IT department of a global diversified corporation

If you are interested in this role, please send the following documents to gunbold@scc.mn.

• Cover Letter
• Resume / CV

Job application closes as on 28 August 2025.