Reservations specialist

Qualifications

• Interpersonal skills
• Organizational sills
• Memorization
• Patience
• Technological proficiency
• Fluency in English and Mongolian (third language is a plus)
• Honest
• Maintains a fine balance of hasty speed on all projects
• Multitasker
• Fair and Balanced understandings of Tourism Industry of Mongolia
• Good communication skills
• Goal oriented

Job Description

• Make Reservations
• Provide Customer Service
• Sell Additional Services and Upgrades
• Give Directions and Advice
• Maintain Records
• Update on Existing Reservations
• Correspond with clients and make bookings accordingly
• Preparations of confirmation letters to clients
• Processes cancellations and modifications
• Processes advance deposits on reservations
• Tracks future room availabilities on the basis of reservations
• Helps develop room availabilities on the basis of reservations
• Keeps tracks of special needs of clients
• Monitors advances and deposits
• Receiving and following up on comments or on complaints
• Inputting of reservations on to a Specialized program
• Sending invoices to clients
• Follow up on payments
• Intermediary between headquarters and the lodge