Job Openings Reservations specialist

About the job Reservations specialist


  • Interpersonal skills
  • Organizational sills
  • Memorization
  • Patience
  • Technological proficiency
  • Fluency in English and Mongolian (third language is a plus)
  • Honest
  • Maintains a fine balance of hasty speed on all projects
  • Multitasker
  • Fair and Balanced understandings of Tourism Industry of Mongolia
  • Good communication skills
  • Goal oriented

Job Description

  • Make Reservations
  • Provide Customer Service
  • Sell Additional Services and Upgrades
  • Give Directions and Advice
  • Maintain Records
  • Update on Existing Reservations
  • Correspond with clients and make bookings accordingly
  • Preparations of confirmation letters to clients
  • Processes cancellations and modifications
  • Processes advance deposits on reservations
  • Tracks future room availabilities on the basis of reservations
  • Helps develop room availabilities on the basis of reservations
  • Keeps tracks of special needs of clients
  • Monitors advances and deposits
  • Receiving and following up on comments or on complaints
  • Inputting of reservations on to a Specialized program
  • Sending invoices to clients
  • Follow up on payments
  • Intermediary between headquarters and the lodge