Service Senior Manager

Job title: Senior Service Manager

Company: International Mining Equipment Supplier

Area: Ulaanbaatar, Mongolia

Main areas of responsibility include:

• Provide leadership and direction to Service Managers and SLT members to ensure operational excellence and customer satisfaction.
• Oversee daily service operations, aligning with sales forecasts and machine delivery schedules.
• Manage the annual Service budget and monitor financial performance.
• Ensure compliance with SOPs, labor laws, and safety regulations.
• Develop and mentor the service team to build technical and leadership capabilities.
• Collaborate closely with Sales, Planning, Technical Support, and Parts areas to ensure smooth product support service delivery.
• Report regularly to senior management, stakeholders on service performance and operational issues.

Requirements and skills

• Certified in Heavy Equipment Mechanical Repair with a minimum of 10 years of Senior Management experience.
• Must possess strong business acumen
• Must possess excellent customer relations skills and proven customer-facing experience
• Strong knowledge of SOPs, laws, compliance, and ability to lead and manage safety programs.
• Strong knowledge of service operations with sales, especially Komatsu mining and construction products
• Skilled in examining and re-engineering operations to improve efficiency and results.
• Skilled in identifying, implementing, and leading continuous improvement projects
• Excellent leadership, communication, and interpersonal skills
• Capable of working independently and collaboratively within cross-functional teams
• Proficient in ERP systems and Microsoft Office
• Mongolian and English language fluency is essential for this position

Contact: +976 8024-6263; telmen@scc.mn