Promotes the adoption and routine use of existing sales platform capabilities within a region.
Understands how the current sales platform works and why it was designed to work as it does.
Can demo the sales platform to new users and help explain system user guides.
Can answer routine questions about the sales platform and its most common uses.
Responsible for resolution of routine support issues and escalating recurring questions and support
issues to the Sales Platform Leader for future action.
Liaises with Senior Analysts for more advanced user support and/or troubleshooting.
Provides regular updates on adoption progress within the region and users’ reasons for not adopting
as fast as desired.
Provides regular updates to the Sales Platform Program team on user feedback to specific sales
platform features or functions, issues, and/or needs for additional training and shares ideas for
continually improving business and support processes.
Collaborates with the Sales Operations Regional Manager to promote sales platform use, including
enhancements, within the region.
Qualifications and Competencies
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm.
Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Business insight - Applying knowledge of business and the marketplace to advance the
Collaborates - Building partnerships and working collaboratively with others to meet shared
Communicates effectively - Developing and delivering multi-mode communications that convey a
clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Customer technical problem solving - Solves problems by leveraging industry standard and
Cummins' product specific methodologies to determine the assignable cause within appropriate time
Drives engagement - Creating a climate where people are motivated to do their best to help the
organization achieve its objectives.
Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
Intuitive listening and adapting solutions - Translates needs, expectations, or asks from customers,
stakeholders, etc. into actionable solutions through active listening and intuition; chooses or
produces solutions (e.g. process change, tool, product, service, etc.) to meet or exceed the
customers or stakeholders needs or expectations or to provide value.
Nimble learning - Actively learning through experimentation when tackling new problems, using
both successes and failures as learning fodder.
Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational
Training delivery - Instructs learners in a manner that engages and adjusts to individual and group
needs resulting in knowledge, skills and abilities that can be applied on the job.
Education, Licenses, Certifications:
Bachelor’s Degree in Business or related field or equivalent experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience working in a sales organization (sales representative, sales support) required.
Experience working in customer service or support preferred.