Customer Service Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage client relationships and contract renewals

• Coordinate, motivate & nurture a team of field technicians.

• Handle IoT SIM services, ensuring successful installations and gathering customer feedback.

• Engage the service team for service-related tasks and maintain timely customer communication

• Responsible for organizing work permits

• Maintaining customer relations, tracking team performance & generating reports.

• Participate in onboarding and training of new service team members primarily on the soft skills

SKILLS

• Proficient in shaping and managing customer perceptions

• Strong organizational, leadership, and interpersonal abilities

• Proficient in English communication, detail-oriented, adaptable, and proactive

QUALIFICATIONS

• 3-5 years proven experience in a similar role preferably within the services industry, in a mid to large-size company.

• Graduate in the following fields is preferred
  • Business studies
    
  • Consumer studies
    
  • Management studies

COMPENSATION PACKAGE

• Salary package: A competitive salary package plus a performance-related bonus.

• Other standard benefits according to the company policy

FAQ:

Can I know more about SCENT STRATEGY and its clients?

SCENT STRATEGY is a B2B fragrance company that provides interior fragrance service to enhance your brand experience, and create an emotional & long-lasting memorable experience of your brand.

We also create private-label fragrance products for brands & celebrities.

What are the working hours?

Our working hours are from 8 am to 5:30 pm UAE Time, Monday to Friday

If you have a question that you can't find above please write an email to jobs@scentstrategy.com

Is it a remote or onsite role?

Please note, that this is a full-time onsite role based in Dubai.

Who does the role report to?

Managing Director