Job Openings Customer Growth Manager

About the job Customer Growth Manager

About Scoop

Scoop is the Central Operations Hub for solar and new infrastructure companies—purpose-built for installation, service, and operations teams that are outgrowing fragmented tools and disconnected workflows.

We unify people, processes, and systems into a single operational backbone, enabling teams to standardize workflows, eliminate duplicate work, and gain real-time visibility as they scale. From field teams to operations and leadership, Scoop ensures everyone knows what to do, has access to the right data, and can execute efficiently across the full project lifecycle.

Today, Scoop powers high-performing renewable and infrastructure companies across solar, EV charging, energy services, and beyond—helping them operate with greater precision, speed, and profitability.

The Opportunity

We are entering a critical growth phase as more companies look to replace fragmented systems with a unified operations platform.

We are looking for a Customer Growth Manager to own the full customer lifecycle—from first conversation to long-term success and expansion.

This is a unique opportunity for a high-performing Customer Success Manager (CSM) or Account Executive who wants to own revenue end-to-end, combining consultative sales, onboarding, and account growth into a single, high-impact role.

You will build and grow your own book of business, acting as the single point of ownership for your customers while driving both new revenue and long-term value.

What You’ll Own

Full-Cycle Revenue Ownership

  • Leverage a strong inbound pipeline of qualified opportunities, focusing your efforts on high-quality discovery, follow-ups, and conversion, while supporting targeted ABM initiatives rather than heavy cold outbound prospecting

  • Own the full lifecycle: qualification, nurture, closing, onboarding, adoption, and expansion

  • Be accountable for new revenue, expansion, and retention within your book of business

  • Build and manage a portfolio of customers with clear revenue targets

Solution-Led Sales

  • Lead consultative sales processes tailored to customer workflows and operational needs

  • Use Scoop’s highly configurable, no-code platform to design, build, and present innovative solutions in real-time

  • Configure and deliver high-impact product demos that reflect each customer’s unique operations

  • Translate complex customer requirements into clear, compelling solutions

Customer Onboarding & Activation

  • Drive successful onboarding and early value realization

  • Ensure customers adopt key workflows and achieve measurable outcomes quickly

  • Partner with internal teams where needed to support implementation

Account Growth & Retention

  • Identify and close expansion opportunities within your accounts

  • Act as a strategic advisor to help customers scale their operations using Scoop

  • Maintain strong relationships and ensure long-term retention

What Success Looks Like

  • Consistent achievement of new revenue and expansion targets

  • Strong activation and time-to-value for new customers

  • High net revenue retention across your book of business

  • A growing portfolio of successful, referenceable customers

Who You Are

This role is intentionally designed for top-performing Customer Success Managers (CSMs) looking to expand into full-cycle revenue ownership, as well as Account Executives who want deeper customer ownership beyond the close.

  • Experience in Customer Success, Account Management, or SaaS Sales with quota ownership

  • Proven ability to run consultative sales processes and close new revenue

  • Strong track record of growing accounts and driving customer outcomes

  • Comfortable learning and demonstrating a configurable, workflow-driven product

  • Highly organized, proactive, and accountable for results

How You Work (Aligned with Scoop Values)

  • You bring strong structure, organization, and process to your work

  • You take initiative and implement innovative approaches

  • You communicate clearly and collaborate effectively across teams

  • You act with urgency and consistently follow through on commitments

  • You demonstrate ownership, integrity, and accountability

Why Join Scoop

  • Strong product-market fit with clear growth opportunity

  • High ownership and direct impact on revenue

  • Opportunity to build and grow your own book of business

  • Be part of a team that values execution, learning, and customer outcomes


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