Operations Manager - Multilingual (English, Dutch, Polish)

Join a leading global BPO company experiencing rapid growth. Our client is seeking an experienced Operations Manager to lead our operations and drive excellence in Lodtz.

Key Responsibilities:

• Manage day-to-day BPO operations across multiple client accounts.
• Lead and develop a high-performing team.
• Implement strategies to enhance efficiency and client satisfaction.
• Monitor KPIs and drive continuous improvement.

Qualifications:

• 4 years of experience managing BPO operations, 5 years total in the BPO industry.
• Proficient in English, Dutch, and Polish.
• Strong leadership, communication, and problem-solving skills.
• Experience with process improvement methodologies is a plus.

What We Offer:

• Competitive salary and incentives.
• Opportunities for career growth in a global company.
• Collaborative and inclusive work environment.