Office Receptionist

Front Office Medical Receptionist (Podiatry)

Be the Friendly Face That Keeps Patient Care Moving

Are you an organized, people-focused professional who thrives in a fast-paced healthcare environment? We are seeking a Front Office Medical Receptionist to serve as the first point of contact for patients while helping ensure the smooth daily operation of a busy podiatry practice.

This role is ideal for someone who enjoys building positive patient relationships, managing multiple priorities, and contributing to a collaborative healthcare team. You'll play a vital role in creating an exceptional patient experience while supporting both administrative and operational functions of the practice.

What You'll Do:

Patient Experience & Front Office Operations

• Welcome patients with professionalism, warmth, and compassion
• Check patients in and verify demographics, insurance information, referrals, and authorizations
• Answer and manage multi-line phone calls efficiently
• Schedule, confirm, and reschedule appointments
• Collect copays and patient balances while processing payments accurately
• Maintain and update patient records within the electronic medical record (EMR) system
• Scan, upload, and organize medical documentation
• Coordinate communication with pharmacies, imaging centers, insurance providers, and referring physicians
• Help manage appointment flow to support efficient patient scheduling
• Address patient questions and concerns with excellent customer service
• Bilingual in English and Spanish

Administrative Support

• Maintain strict HIPAA compliance and patient confidentiality
• Assist with office organization and daily workflow management
• Perform clerical duties, including filing, faxing, copying, and data entry
• Support diabetic shoe documentation and related paperwork as assigned
• Participate in team meetings and ongoing training opportunities
• Provide additional administrative support during busy periods

Team Collaboration

• Work closely with clinical and administrative staff to support exceptional patient care
• Assist with various office functions as needed
• Adapt to changing priorities and workflow demands
• Maintain a positive, professional, and solution-oriented attitude

What We're Looking For:

Preferred Qualifications

• Previous experience in a medical office or healthcare setting
• Familiarity with medical terminology
• Experience verifying insurance benefits and authorizations

Skills & Attributes

• Outstanding customer service and communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Ability to work independently and collaboratively within a team
• Comfortable working in a fast-paced environment

Physical Requirements

• Ability to sit, stand, and walk throughout the workday
• Ability to use standard office equipment and computer systems
• Ability to manage the demands of a busy patient-care setting

Employment Information:

All new team members participate in a 90-day introductory period. During this time, performance, attendance, professionalism, communication, teamwork, and overall fit within the practice will be evaluated.

If you're passionate about helping patients, enjoy staying organized, and want to be part of a supportive healthcare team, we'd love to hear from you.