Programme and Operational Support (Outram)

Programme and operational support 80%

Support project officers in fitness wearables tracker distribution operations that are outsourced to external vendors. Key duties will include:

Liaison with 2 external vendors on tracker distribution operations and logistical needs e.g. monitoring stock inventory levels, resolving operational/customer care issues that are escalated

Perform reconciliation of tracker issuance numbers, conduct investigations and rectifications on errors or discrepancies, and update record keeping ensuring 100% accuracy

Update key monitoring statistics, such as issuance numbers, appointment related datasets, utilisation rate of fitness wearables on a weekly or monthly basis for reporting

Ensure timely submission of documentation and reports by Organisation vendors on a daily, weekly, or monthly basis as required.

Conduct monitoring on vendors performance indicators and follow-up on non-compliance or non-performing areas

Assist in contract management matters, including billing and budget tracking matters

Work with internal and external stakeholders to develop, update and enhance Standard Operating Process (SOPs) and Frequently Asked Questions (FAQs) to resolve operational issues so as to increase efficiency and improve customer journey

Coordination and basic secretariat support for biweekly meetings with internal and external stakeholders

Perform on-site audits or checks on the operations and processes, if required

General administrative support 20%

General administrative work such as data entry and record keeping as assigned or required by the department. This may include customer care operations.

On a need-to and ad-hoc basis, to support on-site operations for Organisation programmes (e.g. mass fitness wearable distribution events)

Requirement:

Good command of English
Good excel skills
Meticulous and comfortable working with numbers
Operation work experience preferred
Fresh graduate / with relevant work experience is welcome

Duration/ Working hours:

6 months contract (Immediate)

42 hours per week

** We regret to inform only shortlisted candidates will be notified.