Assistant Manager (Alexandra)

Looking for an experienced and hands-on professional to oversee End User Computing (EUC) operations and ensure effective service delivery.

Key Responsibilities

• Oversee day-to-day EUC operations, including helpdesk support, device provisioning, asset management, software deployment and user access management.
• Monitor service performance, ticket queues, SLAs and KPIs to ensure agreed service standards are met.
• Coordinate and supervise contracted teams and vendors to ensure delivery according to agreed requirements.
• Follow up on service issues, implement corrective actions and escalate matters where necessary.
• Prepare performance reports and support operational improvements.

Requirements

• Minimum 5 years of relevant experience in End User Computing.
• Strong project management and operational coordination skills.
• Good understanding of public sector environment and processes.
• Strong follow-through with the ability to manage multiple deadlines.
• Able to hold vendors accountable to contractual obligations.
• A good team player who is also able to work independently.

Duration/Working hours:

1 year contract (Immediate)

42 hours per week

** We regret to inform only shortlisted candidates will be notifed.