General Virtual Assistant

Job Overview:

We are looking for a highly organized and self-driven General Virtual Assistant (GVA) with a solid background in BPO or call center operations. This role supports clients in a variety of administrative and operational tasks. Your prior BPO experience will be valuable in handling fast-paced workloads, maintaining service excellence, and adapting quickly to client needs.

Key Responsibilities:

• Provide administrative support including email management, calendar scheduling, and data entry.

• Handle customer service-related tasks, such as responding to inquiries via email, chat, or voice.

• Assist in managing CRM tools and tracking customer interactions or sales pipelines.

• Prepare reports, presentations, and basic spreadsheets as needed.

• Support marketing tasks like basic research, content scheduling, or list building.

• Maintain client confidentiality and handle sensitive information with discretion.

• Communicate clearly and professionally with internal teams and external stakeholders.

Qualifications:

• At least 2 years of Virtual Assistant experience, preferably in a fast-paced, client-facing role.

• Minimum 1-2 years BPO/call center experience in customer service, sales, or technical support. is a plus

• Strong written and verbal English communication skills.

• Tech-savvy; able to learn new tools and platforms quickly.

• Experience using G-Suite, MS Office, and project management tools (e.g., Trello, Asana, ClickUp).

• Must be proactive, detail-oriented, and reliable.

Preferred Skills:

• Familiarity with CRM tools and automation platforms

• Background in customer retention, upselling, or lead generation

• Basic knowledge of eCommerce or social media management

• Experience in remote communication and working with international clients

Why Join Us:

• Long-term remote opportunity

• Exposure to diverse industries and clients

• Professional development and training support

• Performance-based growth path

Summary:

This role is perfect for a BPO professional transitioning into a virtual setup. Your customer-first mindset, ability to manage tasks under pressure, and experience in structured environments make you an excellent fit for supporting global clients virtually.