Customer Service Officer

Founded in 2012, our client is a premier MOE-registered English enrichment brand with 13 centres across Singapore.

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Actively engage with prospective customers, coordinate trial lessons, and support them in enrolling in our programmes.
• Manage class enrolments, student records, and handle payment transactions
• Support administrative tasks such as data entry, filing, and reporting

Requirements:

• Min GCE 'O' Levels
• Min 1 year of experience in education setting
• Good communication skills and customer service orientated attitude
• Able to work 4 weekdays and 1 weekend

Salary: Up to $4000

Working location: Centers island wide available (Will place you to a centre nearest to your home.)