IT Support Officer

Job Title: IT Support Engineer

Location: Singapore

Job Type: Full-time

Job Requirements

• Experience: A minimum of 2+ years of professional experience working in a Level 1 (L1) Support or Service Desk role, preferably within a mid-to-large enterprise environment.
• M365 Administration: At least 1 year of hands-on experience in managing and administering Microsoft 365 (M365) environments (user management, licensing, basic troubleshooting).
• Networking: A minimum of 2 years of technical exposure to setting up, configuring, and supporting network infrastructure and firewalls, specifically within an SME (Small-to-Medium Enterprise) context.
• Technical Skills: Strong proficiency in troubleshooting hardware, software, and connectivity issues.
• Soft Skills:
  • Demonstrated ability to provide excellent customer service, with clear and professional communication skills.
  • Strong problem-solving capabilities and a methodical approach to issue resolution.
  • A self-driven work ethic with the ability to operate independently with minimal supervision, while also collaborating effectively as part of a wider technical team.

How to Apply

Interested candidates are invited to submit their resume, detailing their experience with M365 and network support.