Job Openings IT Support Engineer

About the job IT Support Engineer

IT Support Specialist (Vietnam Office & Retail Stores)
Location: Ho Chi Minh City, Vietnam

Key Responsibilities

End-User & Retail Store Support

  • Provide daily helpdesk support to office users, resolving hardware, software, and network issues (e.g., laptops, email, applications).

  • Deliver Level-1 technical support for retail stores, assisting with POS systems, network, and hardware-related incidents.

  • Escalate Level-2/3 issues to the regional IT team and coordinate on resolution plans.

Infrastructure Maintenance

  • Conduct daily checks and routine maintenance for the local server room, ensuring optimal performance of servers, storage, and network devices.

  • Manage inventory of IT hardware (e.g., servers, routers, switches) and coordinate repairs or replacements when needed.

  • Monitor system health, perform backups, and apply security patches to reduce downtime risks.

Regional Collaboration

  • Collaborate with the regional IT team to implement standardized infrastructure tools and policies.

  • Support the deployment of new technologies (e.g., cloud-based solutions, security enhancements) in both office and retail environments.

Documentation & Compliance

  • Maintain accurate records of support tickets, resolution actions, and infrastructure configurations.

  • Ensure compliance with global IT policies and Vietnam's local data protection regulations.

Ad-Hoc Tasks

  • Participate in IT-related projects, including office/store expansions and system upgrades, as assigned by management.

Qualifications

Education

  • Bachelors degree in IT, Computer Science, or a related field (or equivalent professional experience).

Experience

  • 2-3+ years of experience in IT support or infrastructure roles.

  • Proficient in helpdesk ticketing systems (e.g., ServiceNow, Jira) and troubleshooting Windows environments.

  • Experience with Level-1 support for retail systems (e.g., POS, ERP) is a plus.

  • Previous experience in a retail environment is strongly preferred.

Technical Skills

  • Basic knowledge of networking (TCP/IP, VPN, Wi-Fi) and server administration (Windows/Linux).

  • Understanding of hardware maintenance (servers, routers, firewalls).

  • Familiarity with cloud platforms (e.g., Azure, AWS) is an advantage.

Soft Skills

  • Strong communication skills in English (for regional collaboration) and fluency in Vietnamese (for local support).

  • Customer-oriented mindset with the ability to manage and prioritize tasks in a fast-pace


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