Sales Associate

Job Responsibilities

• Welcome and assist customers upon arrival at the retail store.

• Represent the company with a professional and friendly demeanor.

• Identify and understand customer needs and preferences.

• Guide customers in selecting suitable products based on their requirements.

• Clearly explain product features and benefits to customers.

• Respond accurately and confidently to customer inquiries about products and services.

• Provide detailed information on product warranties, care, and maintenance.

• Promote extended warranties, add-on services, membership programs, and other sales opportunities.

• Share information on financing or leasing options available for products.

• Handle point-of-sale operations, including processing cash and card payments.

• Stay updated on any changes to product pricing and promotions.

• Monitor and manage stock levels within the department.

• Participate in stock counts and ensure accurate inventory records.

• Report and record any out-of-stock items.

• Proactively encourage customers to consider complementary services or products.

• Ensure the store remains clean, organized, and presentable at all times.

• Input stock data into inventory systems (e.g., Desknet Neo or equivalent).

Job Requirements

• Proficient in English and Bahasa Malaysia; Mandarin is an added advantage.

• Minimum qualification: SPM or equivalent.

• At least 1 year of working experience preferred, though fresh graduates are welcome to apply.

• Basic understanding of customer service principles and retail operations.

• Good product knowledge and basic administrative skills.

• Prior retail experience and strong communication skills are beneficial.

Job Benefits

• EPF, SOCSO, and EIS contributions

• Competitive commission structure

• Bi-annual bonus payouts

• Medical benefits and paid medical leave

• Annual leave entitlement

• Shift scheduling available

• Insurance coverage including hospitalization, surgical, and personal accident protection

• Uniform provided

• Ongoing training in product knowledge, sales skills, and tools/software

• Opportunities for both local and overseas trips for top-performing sales staff