Operations Manager

JD_VARIOUS_ITR_HOD_MGR_KAM

Key Responsibilities :
1. Order Fulfilment & Logistics Coordination

• - Ensure timely and accurate processing, dispatch, and delivery of customer orders.

• - Monitor fulfilment performance and resolve operational bottlenecks or escalations.

• - Improve operational KPIs such as delivery time, accuracy, and customer satisfaction.

  2. Inventory Control & Accuracy

• - Oversee stock levels and implement systems to minimize stockouts or overstocking.

• - Conduct regular stock audits and enforce inventory SOPs.

• - Leverage inventory management tools to track movements and reconcile discrepancies.

  3. Vendor & Supplier Management

• - Manage relationships with local and international suppliers to ensure quality and timely supply.

• - Negotiate terms, lead times, and pricing to align with budget and operational needs.

• - Evaluate supplier performance and explore alternative sourcing when needed.

  4. Cash Flow & Procurement Planning

• - Plan purchasing schedules aligned with forecasted demand and payment timelines.

• - Monitor cash flow impact of inventory purchases vs. vendor payment terms.

• - Work closely with Finance to optimize purchasing against working capital constraints.

5. Team & Cross-Functional Collaboration

• - Lead and develop a high-performing operations team with clear KPIs and accountability.

• - Coordinate effectively with departments such as Sales, Customer Service, Finance, and

  Warehouse.

• - Champion clear communication and problem-solving across teams to improve process flow.

  Key Requirements:

• Bachelors degree in Operations, Supply Chain Management, Business, or related field.

• Minimum 5 years of experience in operations, logistics, or supply chain, with team leadership

  responsibilities.

• Proficiency in inventory and order management systems (e.g., SAP, SQL, or equivalent)

• Strong analytical and planning skills, especially in procurement and cost control.

• Excellent communication, negotiation, and team management capabilities.

• Proven ability to manage operational complexity and adapt in a fast-moving environment.