Facility Admin - Helpdesk, FO & Logistics (Petaling Jaya)

Job Purpose
To provide administrative support to FM operations by running the helpdesk, supporting reception/front‑of‑house and coordinating basic logistics for mail, stationery and pantry.

Key Responsibilities

• Operate FM helpdesk (phone, email, portal): log tickets, categorise, assign to Facility Executives/cleaners/vendors and follow up on completion.
• Provide status updates to requestors and escalate urgent or critical issues according to defined procedures.​
• Support reception/front‑of‑house activities (where blended): visitor registration, access badge issuance, switchboard calls and meeting room bookings.​
• Assist in AE reporting workflow when required, ensuring information is promptly passed to the responsible functions in line with SOPs.​
• Support mailroom activities (sorting, handover to courier, basic tracking) and simple stationery/pantry stock checks.​
• Maintain simple databases/spreadsheets for service requests, visitor logs and small inventories as required.

Requirements

• SPM/Diploma in Business Administration, Office Management or equivalent.
• 1–3 years’ experience in administrative, customer service or reception roles.

• Good communication skills and service mindset.

• Proficient in MS Office and comfortable with ticketing/CMMS or similar systems.